PRIVACY POLICY

Pronto Mobility Ltd
Effective Date: 1st February, 2026.

1. Introduction

Pronto Mobility Ltd (“Pronto”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable laws, including the Nigeria Data Protection Act (NDPA) and other relevant regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Full name

  • Phone number

  • Email address

  • Residential address

  • Government-issued identification

  • Driver’s license details

  • Bank account details (for repayments or payouts)

  • Passport photographs

B. Business & Investor Information

  • Company details (where applicable)

  • Investment portfolio information

  • Payment and payout details

C. Technical Information

  • Device information

  • IP address

  • Browser type

  • App usage data

  • Login activity

D. Vehicle & Operational Data

  • Assigned vehicle details

  • Repayment performance

  • Maintenance logs

  • Incident reports

3. How We Use Your Information

We use collected information to:

  • Register and onboard drivers and Lease Partners

  • Assign vehicles and manage lease agreements

  • Track repayments and contractual obligations

  • Facilitate payments through licensed banks and payment service providers

  • Provide account statements and reports

  • Communicate service updates and notifications

  • Improve our technology platforms

  • Prevent fraud and enforce contractual rights

  • Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process personal data based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

5. Payment Processing

Pronto facilitates repayments and financial transactions through licensed banks and regulated payment service providers. We do not operate as a bank or deposit-taking institution.

Financial transactions may be subject to the privacy policies of our payment partners.

6. Data Sharing

We may share your information with:

  • Licensed payment service providers

  • Insurance companies

  • Maintenance and fleet service providers

  • Regulatory authorities (where legally required)

  • Professional advisers (legal, accounting, compliance)

We do not sell personal data to third parties.

7. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill contractual obligations

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

When data is no longer required, it will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These measures include:

  • Secure servers

  • Encryption protocols

  • Access controls

  • Audit logs

However, no system is completely secure, and users share information at their own risk.

9. Your Rights

Under applicable data protection laws, you may:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion (subject to legal limitations)

  • Object to certain processing activities

  • Withdraw consent where applicable

Requests may be submitted to:
info@prontomobility.net

10. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Enhance platform performance

You may adjust your browser settings to decline cookies.

11. International Data Transfers

Where necessary, data may be processed or stored outside Nigeria with appropriate safeguards to ensure compliance with applicable data protection laws.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.

13. Contact Us

If you have questions regarding this Privacy Policy or how your data is handled, please contact:

Pronto Mobility Ltd
Plot 20, Hammed Kasumu, Lekki, Lagos.
info@prontomobility.net
+234-7084026940